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Underwriting Analyst

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Date: Mar 3, 2017

Location: East Lansing, MI, US

Company: The Doctors Management Company

POSITION SUMMARY:

Working under the general supervision of management, utilizes both electronic and manual processes in performing a variety of administrative tasks to assist one or more underwriters in the production, selection, pricing, control and servicing of assigned business.  Responsibilities include, but are not limited to, processing new business, renewal and transactional policy changes, premium billing, producing loss history and credentialing requests and performing policy or system documentation and records maintenance related to those tasks.   Processes Patient Compensation Fund (PCF) transactions. Mentors new Underwriting Technicians. Contacts are members, policyholders, policy administrators, credentialing administrators, company management, employees, premium accounting, patient safety, agents, claims and legal professionals, PCF employees, and members of the general public.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  1. Utilizes both electronic and manual processes in providing administrative support to one (1) or more underwriters for an assigned book of business that may include Standard, National Program, PAR, Middle Market and Custom accounts.  Supports assigned accounts based on a detailed working knowledge of market segment and account type.  Working at the direction of underwriter(s), tracks or monitors sizeable accounts or uniquely structured programs.
  2. Manages an electronic in box containing tasks related to policies, billing accounts and their related documents on a daily basis.  Based on tasks assigned, processes new business and renewal policies, policy changes, and any billing transactions for those policies on a timely basis with a high degree of accuracy.   Chooses electronic functions, such as “print”, to ensure that policy documents and billing statements are printed to a centralized location in Home Office for mailing.
  3. Enters data into developed processing systems such as NOVA, NOVA Policy, Vista, and Documanagement System (DWS) with a high degree of accuracy; communicates results of that data entry to the appropriate parties as necessary.    For sizeable accounts, enters rating data into an on-line rating tool or spreadsheet, following instructions provided.   Processes Patient Compensation Fund transactions.
  4. Assists underwriter(s) in evaluating and reviewing more complex new and renewal accounts, including but not limited to, obtaining renewal applications, obtaining licensing information, and request and confirmation of other required information from agents, members, policyholders, policy administrators or other sources.
  5. Prepares both routine and more specialized  correspondence and scans, right-faxes, e-mails, or mails appropriate member or policyholder documents, credentialing reports, and other related materials as needed or requested by the customer.
  6. Within authority delegated, responds to and effectively handles questions or complaints from members, policyholders, policy administrators, agents or other sources in maintaining and servicing assigned business.  
  7. Maintains Documanagement (DWS) policy and billing files to Department standards.
  8. Participates in projects, training sessions, and mentors new underwriting technicians, as requested by management.
  9. Performs other duties as assigned.  

 

EDUCATION (AND/OR EQUIVALENT EXPERIENCE) REQUIRED:

High school graduate or equivalent.

 

LICENSES OR CERTIFICATIONS REQUIRED: 

INS, RPLU or CPCU designation, or progress in obtaining such designation, is preferred. 

 

SKILLS/KNOWLEDGE/ABILITIES REQUIRED:

  1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  2.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  3. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several set variables in standardized situations.
  4. Good oral and written communication skills.
  5. Ability to prioritize incoming requests while maintaining daily work assignments.
  6. Strong customer service and team orientation and the ability to work with diverse personalities.
  7. Ability to accurately type 25 WPM.
  8. Ability to accurately enter data from insurance applications, underwriting correspondence or instructions and credentialing requests into developed processing systems such as Nova,  Nova Policy/STAR,  Vista,  and on-line rating tools or spreadsheets.
  9. Ability to follow directions and department procedures with a high degree of detail.  For account referral purposes, must know the names and titles of key management personnel and have a working knowledge of department structure and reporting relationships.
  10. Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred.
  11. Ability to travel and adapt to a flexible work schedule.

 

PHYSICAL DEMANDS:

Constant:  Sitting; using hands to finger, grasp, handle, or feel; seeing

Frequent:  Standing; talking; listening

Occasional:  Carrying; reaching; walking stooping or crouching; kneeling or crawling; lifting up to 20 lbs.; traveling; may carry a laptop up to 10 lbs.

 

 

WORK EXPERIENCE REQUIRED:

Two (2) or more year’s insurance or healthcare provider experience.


Nearest Major Market: Lansing

Job Segment: Underwriter, Claims, Information Systems, Insurance, Technology

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