Patient Safety

Do you have what it takes to be a part of a team of creative, innovative, data-driven, and highly professional patient safety risk managers? The Department of Patient Safety and Risk Management is a collaborative team of patient safety and risk management professionals who support our mission to advance, protect and reward the practice of good medicine.

We provide industry-leading education and consultation in support of physicians, dentists, nurses and healthcare organizations who are seeking to improve patient outcomes, and provide safe healthcare services. We’re looking for great candidates to join our effort to help improve the quality of healthcare and reduce the risk exposure of medical malpractice claims.

The Doctors Company Patient Safety team is looking for an experienced CPE Coordinator to join the team.  This role is based in our Napa, CA headquarters.

Position Mission

Provides direct member support and trains others to provide support for educational activities. Works in consultation with CPE Director and CPE Manager to develop educational activities in compliance with accreditation requirements and TDC protocols. Works with external organizations that are joint providers for CME activities. Works with Marketing to promote educational activities in print media and on the TDC website. Serves as administrator for applications that support educational program development and delivery. Reports directly to the CPE Manager.

Qualifications

• Bachelor’s degree preferred
• Ability to use a computer and advanced knowledge of Word, Excel, PowerPoint, and Outlook applications
• Ability to use and deliver training to employees on learning management, project management, and audience response software systems, and video conferencing.
• Ability to design and format routine and custom reports for internal use   
• Ability to assess customer needs and implement timely resolution or referral to the appropriate person for resolution.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to write professional e-mail correspondence. 
• Ability to effectively create and present information in one-on-one, and to small and mid-size groups.
• Good organizational skills; exhibits accuracy when working with details.
• Good communication and active listening skills.
• Ability to routinely handle multiple and competing projects, requests and deadlines.
• Ability to exchange information clearly and concisely, present ideas, and report facts and other information.
• Ability to read and comprehend complex instructions, correspondence, and memos. 
• Ability to manage own workflow and resolve questions and problems with supervisor.
• Ability to set priorities and maintain accuracy while meeting deadlines.
• Ability to complete projects on time and budget.
• Ability to maintain the confidentiality of information processed, as appropriate.

Responsibilities

Policies & Procedures Development/Maintenance

• Collaborates on the development of relevant policies & procedures
• Contributes to planning and implementing improvements in the process used for all continuing education activities, including direct and joint provided, live and on-demand, and credit and noncredit.

Member Service

• Provides support/troubleshooting support to members who call with questions about using Rievent (LMS), who seek information about or payment for live educational activities, or who request certificates for participation in educational activities.
• Provides troubleshooting support to member-facing roles (e.g. Regional Patient Safety Risk Managers (PSRM), Regional PSRM Administrative staff, Member Support Team to resolve problems on 1st call questions; responds to 2nd calls; and monitors for trends and training needs for staff.
• Assists Administrative staff and CPE Manager with transactions and reports within PayPal and Rievent (LMS) e-commerce functions
• Monitors submitted evaluations for an activity to identify any that need attention of the Director and/or faculty

Product and Service Development

• During development activities, reviews, edits and enhances product and service materials created by PSRMsto align with policies and standards

• Coordinates with Marketing and with Business Development Departments to plan and deliver Surviving Litigation SeminarsMonitors submissions by external organizations for accuracy and quality of required documents for joint-provided continuing professional education activities. Identifies any questionable documents and works with the CPE Director, the PSRM if appropriate, and the joint provider’s staff to resolve problems or questions.; Ensures timely responses or notices to the planners for joint-provided activities.
•  Fulfills requests from Patient Safety Risk Managers (PSRM) for information, training, or resources, including software applications and educational and promotional materials for their activities.
• Assists joint-providers and PSRMs with interpretation of accreditation-related requirements for continuing education.

PS Operations Effectiveness

• Assists department members during production of education activities and ensures compliance with education policies and procedures
• Collaborates on streamlining processes to enhance efficiency and quality of the work products and workflow.
• Monitors all requests and tasks for timely completions using the project management request system (RoboHead) and acts to resolve delays when necessary. Uses the project mapping/Gantt charting tools; changes requests in the system; tracks key performance indicators or baseline assessments; tracks problems and provides solutions; and works with pre-built and customized reports and dashboards.
• Reviews and monitors direct- and joint-provided CME/CE activities to ensure compliance with accreditation and certification standards.
• Prepares reports quarterly and upon request of attendance and evaluation of educational activities including participant feedback. Provides training to department’s administrative staff on use of software applications, troubleshoots , and seeks peer input on problem solving or improvements of the processes and applications.
• Coordinates promotion of CPE educational activities with Marketing, including identification of on-demand courses on the website and preparation of flyers and brochures, that increases awareness of educational activities.
• Trains PSRM staff on guidelines for branding, copyright, and CME when creating presentations, monitors compliance and provides feedback.
• Supports the CPE Committee by scheduling web conferencing and meeting room, distributing materials, taking minutes of the meetings, and participating in discussions.
• Monitors data collection for compliance with accrediting agency reporting requirements and uploads or enters data for reports to the ACCME, ADA, and Florida’s CE Broker.
• Assists in preparing accreditation-related materials for reapplications. 
• Assists in identifying and evaluating software applications that improved operational effectiveness and data accuracy.

TDC technical knowledge and professional development

• Serves as the system administrator for project management and other software applications that support the CPE courses.
• Monitors functionality of the learning management, project management, audience response, and other software applications, by troubleshooting, providing training, and recommending or implementing enhancements.
• Maintains databases that track participants and educational activities. This includes manual and auto data entry to meet internal and external reporting requirements. Also includes indexing activities in the presentation library.  

Other Duties as Assigned

• Participates in other identified projects and tasks as necessary
• Prepares reports related to education upon request by PS Leaders or other departments.

Benefits

We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:

• Health, dental, and vision insurance
• Health and dependent care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• 10 paid vacation days, 6 paid sick days, and 6 paid personal days each calendar year (with vacation increases based on length of service)
• 10 paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

Overview

At The Doctors Company, we are fiercely committed to our mission of advancing, protecting, and rewarding the practice of good medicine. Our employees are integral to our success as the nation’s largest physician-owned medical malpractice insurer—and reflect our core values of service and professionalism. Employees also make a difference in their communities through volunteer work and donations. In the last five years, employees have worked more than 5,000 hours for local community organizations and donated more than $500,000, in conjunction with a company matching funds program.

The Doctors Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.