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Underwriting Operations Analyst

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Date: Jun 15, 2019

Location: MI, US

Company: The Doctors Management Company



The Doctors Company Underwriting Group is focused on offering coverage to the medical malpractice insurance industry’s most complex risks. We are a cohesive and dynamic team that applies creative and flexible underwriting solutions to meet all challenges presented by the changing healthcare environment. Our underwriting appetite includes primary and/or excess coverage, loss-sensitive programs with multi-state capabilities on an admitted basis, and more.

We welcome self-motivated, creative, innovative, high-energy, effective communicators with in-depth knowledge of large account medical malpractice coverage. The right candidate possesses solid interpersonal and collaboration skills, and is comfortable communicating at all levels of an organization and with brokers and insured's. Your experience and talent will provide a fresh perspective as we fulfill the company’s strategic growth goals in the large complex account arena.



The Underwriting Operations Team is seeking an Underwriting Operations Analyst to handle all Patient Compensation Funds, New York Section 18 and other State fees. This position will also provide support for continuous improvement, training, customer service and projects for National Underwriting.



High school or equivalent combination of education and experience required.



  1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  2. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  3. Ability to solve practical problems and deal with a variety of set variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  4. Ability to type 50-55 wpm accurately.
  5. PC experience, preferably working with databases, Lotus 123, and/or Microsoft Word.
  6. Proficient in using Excel to create graphs and charts.
  7. Ability to communicate in a professional and helpful manner with diverse personalities.
  8. Excellent grammar, spelling and proofreading skills.
  9. Ability to manage multiple tasks, prioritize and meet strict deadlines
  10. Ability to create power point presentations.



Constant:  Sitting; seeing, talking; listening; using hands to finger, grasp, reaching, handle, or feel.

Occasional: Standing, carrying; walking; stooping or crouching; kneeling or crawling; lifting up to 20 lbs.; pulling or pushing; traveling; may carry a laptop up to 10 lbs.



Three (3) years of administrative work of increasing responsibility.

Experience with Patient Compensation Funds, New York Section 18 and other State fees preferred. 




Processing and Support

  • Ensures all processing activities are accurately completed in accordance with policies and procedures
  • Reports Patient Compensation Fund (PCF) compliance for all PCF states and understands and complies with PCF rules and regulations.
  • Supports processes, reporting and region collaboration of New York Section 18 Excess Liability Program.
  • Manages and prioritizes daily tasks and assignments to meet deadlines, UW/agent requests, and customer service standards
  • Maintains appropriate file documentation and organization in accordance with guidelines
  • Provides call and processing overflow support to Member Support team


Internal/External Customer Collaboration and Support

  • Effectively collaborates and supports peers to bring resolution to stakeholders needs or needed process improvement
  • Maintains professional, tactful, respectful relationships with internal and external stakeholders
  • Seeks opportunities to advance collaboration with our internal/external customers
  • Understands the business environment of our internal/external customers to better promote organizational consistency and efficiency


Continuous Improvement and Customer Service support

  • Provides process recommendations to management to continuously improve and support the implementation of new workflows
  • Embraces change initiatives by supporting changing processes, procedures, organizational initiatives
  • Recommends Service Level Agreements (SLA) or modifications to SLAs based on workflow and training expectations
  • Collaborates with management to set clear/attainable policies and procedures
  • Recommends training programs and QA methodology to support the continuous improvement of employees


Project Management


  • Ensures effective communication and expectations settings throughout the project lifecycle
  • Ensures projects are delivered on-time and resources are used efficiently
  • Provides support to trainers and trainees
  • Coordinates all associated logistics and administrative tasks
  • Works with the Manager/Lead to identify quality assurance milestones and timing


Personal Development

  • Works with manager to identify, and achieve annual and personal development goals
  • Completes training and maintains proficiency in key underwriting skills
  • Maintains proficiency in underwriting systems


Other duties as assigned

  • Performs other assignments as requested and directed by the UW NHQ Leaders
  • Assists with a variety of department and company-wide projects including department research, surveys, and department audits
  • Makes oneself available for any and all duties
  • Accepts delegated tasks readily and completes assigned duties as directed








We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:

  • Health, dental, and vision insurance
  • Health and dependent care tax-free spending accounts with a company match
  • 401(k) and Roth IRA with company match, as well as catch-up plans for both
  • 10 paid vacation days, 6 paid sick days, and 6 paid personal days each calendar year (with vacation increases based on length of service)
  • 10 paid holidays each calendar year
  • Life and travel insurance
  • Tax-free commuter benefits
  • In-person and online learning opportunities
  • Cross-function career opportunities
  • Business casual work environment
  • Time off to volunteer
  • Matching donations to qualifying nonprofit organizations
  • Company-sponsored participation at non-profit events



At The Doctors Company, we are fiercely committed to our mission of advancing, protecting, and rewarding the practice of good medicine. Our employees are integral to our success as the nation’s largest physician-owned medical malpractice insurer—and reflect our core values of service and professionalism. Employees also make a difference in their communities through volunteer work and donations. In the last five years, employees have worked more than 5,000 hours for local community organizations and donated more than $500,000, in conjunction with a company matching funds program.

The Doctors Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Job Segment: Operations Manager, Underwriter, Medical, Liability, Operations, Insurance, Healthcare

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